Empowering Energy Solutions With Budget certainty
"Stay ahead of energy rate hikes by executing a budget-friendly strategy."
Empowering Energy Solutions With Budget certainty
"Stay ahead of energy rate hikes by executing a budget-friendly strategy."
About Customer Choice Program
Our Mission
With the Customer Choice Program, our mission is to provide a seamless, facilitated experience in managing your energy needs. As your trusted account manager and consultant, we take the complexity out of energy procurement and management, guiding you through the process with personalized solutions. Our goal is to connect you with the best energy providers, helping you make informed, cost-effective decisions without the hassle. We work as your dedicated account manager, ensuring your energy plan evolves with your needs, offering support every step of the way. Our approach is simple: make energy management effortless, transparent, and tailored to you.
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Frequently Asked Questions
Please reach us at info@cchoiceprogram.com if you cannot find an answer to your question.
The Customer Choice Program lets you choose your electricity (or natural gas) supplier instead of relying solely on your local utility. You still receive reliable delivery and service from your utility, but your energy is purchased through the supplier you select. This means you can shop for competitive rates, fixed or variable pricing plans, and even renewable energy options. Your utility continues to handle delivery, maintenance, and in many cases, billing. The goal is to give you more control over your energy costs and options without disrupting your service.
Choosing an energy supplier through the Customer Choice Program can help your business better manage energy costs and budgeting. With access to competitive pricing, you can find fixed or flexible rate plans that suit your usage patterns. Some suppliers also offer value-added services like energy usage reports, efficiency tools, or renewable energy options. This flexibility can lead to cost savings and support sustainability goals. Most importantly, your energy delivery remains reliable, as your local utility still maintains the infrastructure and service.
An account manager takes the guesswork out of navigating the energy market by handling supplier comparisons, contract negotiations, and renewals on your behalf. They have industry knowledge and access to pricing that may not be publicly advertised, which can lead to better rates and terms. Account managers also monitor market trends and alert you to opportunities or risks, helping you make smarter, more timely decisions. This saves you time and reduces the risk of costly mistakes. With their support, you can focus on running your business while they focus on managing your energy needs.
As your account manager, we’ll proactively reach out 30–90 days before your contract ends to review market conditions and present the best pricing options. This helps you make a timely, informed decision and avoid costly surprises. Our goal is to ensure a smooth transition and continued savings for your business.
The Customer Choice Program was created as part of energy deregulation efforts aimed at increasing competition and giving consumers more control over their energy costs. Traditionally, utilities handled both the supply and delivery of electricity or natural gas. Deregulation separated these roles, allowing consumers to choose their energy supplier while the local utility continued to manage delivery and infrastructure. This shift was designed to encourage innovation, improve service, and drive down prices through competition. Today, businesses and residents in deregulated markets can shop for energy plans that best fit their needs.
Several U.S. states have deregulated energy markets, allowing consumers to choose their electricity or natural gas supplier. States with electric deregulation include Texas, Illinois, Ohio, Pennsylvania, New York, Rhode Island, Maine and Maryland, among others. Natural gas choice is available in states like Georgia, Michigan, and New Jersey. Some states offer full deregulation, while others have partial programs limited to certain areas or customer types. Deregulation gives businesses and residents the freedom to shop for competitive rates and flexible energy plans. Availability can vary by utility and region, so it’s important to check your local options.
No, there is no cost to sign up with an energy supplier or to work with an account manager in deregulated energy markets. Suppliers earn revenue through the energy plans you choose, and account managers are often compensated by the supplier—not by you. This means you get expert guidance and access to competitive pricing without added fees. Your account manager helps you navigate the market, compare offers, and secure favorable terms. It's a no-cost way to make more informed energy decisions and potentially save on your utility bills.
No, your utility company does not shop for the cheapest rate for you. In deregulated energy markets, the utility is responsible for delivering the energy but does not select the supplier or negotiate pricing on your behalf. Instead, you have the option to choose your own energy supplier, allowing you to shop around for the best rates and plans. Your utility still manages delivery and ensures service reliability, but by choosing your supplier, you can take advantage of competitive pricing and potentially lower your energy costs.
If you do not choose a supplier in a deregulated market, your utility company will purchase energy for you from the wholesale market. The utility buys energy at market prices from various suppliers, and the cost is passed on to you through their default service rate. This rate may not be the most competitive, as it’s based on current market conditions and can fluctuate. You still receive reliable delivery and service from your utility, but by choosing your own supplier, you can potentially save money by locking in better rates.
To choose your own energy supplier, you’ll need a copy of your most recent utility bill. This bill includes important details like your account number, service address, usage history, and utility ID—information suppliers use to provide accurate pricing and enroll your account. It’s also helpful to know your energy usage patterns (monthly or annual kWh/therms), preferred contract length, and whether you want fixed, variable, or renewable energy options. Be sure to compare rates, terms, and any fees before signing a contract. If you're unsure, an account manager can guide you through the process and help you make the best choice for your needs.
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CONTACT US: 877-637-6835 - info@cchoiceprogram.com
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